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Contact Riverstone
Questions about your loan request, our website or your personal information? Reach our team below. For questions about a specific loan offer, contact the lender that made it.
We aim to reply within [response time, e.g. 1 business day].
Monday to Friday, 9am to 5pm ET [confirm hours]
[Street address]
[City, State ZIP]
For written requests, including privacy requests.
Get to the right place faster
Who Should You Contact?
Riverstone is a marketplace, not a lender. Some questions are best answered by the lender or a government agency.
Your loan request or our website
Questions about how Riverstone works, a request you submitted, or something on this site.
Email our team →A specific offer or your loan
Rates, approval, funding, payments and statements are handled by the lender you chose. Use the contact details in your loan agreement.
Know your borrower rights →Your personal information
Ask what we hold about you, request a correction or deletion, or opt out of calls and texts.
Read our privacy policy →A suspected scam
If someone asked you to pay a fee to get a loan or pretended to be Riverstone, stop contact and report it.
Report to the FTC →A complaint about a lender
The Consumer Financial Protection Bureau accepts complaints about personal loans and forwards them to the company.
Submit to the CFPB →Quick answers
Most questions about rates, fees, credit checks and applying are answered in our help center.
Browse the FAQ →Help us help you
- Include the email address you used on your loan request.
- Tell us the date you submitted your request and the loan amount.
- Describe the issue and attach screenshots if they help.
Never send these by email
- Your full Social Security number
- Bank account passwords or one-time codes
- Card numbers or PINs
Riverstone will never ask you to pay a fee to submit a request or to receive an offer.